นโยบายการคืนเงิน

 

Return Policy

We value every customer and want you to be completely happy with your purchase. If you are not satisfied, for any reason, we gladly accept returns of saleable merchandise for a full refund are accepted within 14 days of receipt, under the following conditions:

Any item returned and received by us within the 14-day return window, will receive a full refund amount in the original form of payment.

All returned items must be in their original, unused, unworn condition with all tags attached and all packaging included.

Any items returned to us after the return period or without the original packaging will not be accepted and shipped back to the original shipping address.

Items not available to return include: Altered Apparel, Special Orders, Cloth Face Mask Coverings, Undergarments, Swimwear, Jewelry, Perishables or Personalized/Monogrammed Items.

All items Identified as "Final Sale" cannot be returned or exchanged.

Once your return has been received at our facilities, please allow 3-5 business days to process your returned item. Your refund will be processed once your return has passed our quality check. You will receive a confirmation email with return details once completed. Refunds will be issued to the original form of payment based on the return window as written above. Please allow up to 10 business days for the refund to post back into your account.

We reserve the right, at our sole discretion, to determine if an item is in its original condition and accepted for return or exchange. If a returned item does not meet the required standards, it will be sent back to the original shipping address and your return will be denied.

La Bella Stella monitors return activity for abuse and reserves the right to limit returns at our discretion.

To start a return, you can contact us at assistance@labellastella.com or call us at  +1 (888) 522-3556. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Order Cancellations

As this is a marketplace, and we utilize direct connections with our suppliers to place orders, there is a limited window in which an order can be canceled. You may cancel your order within 10 minutes of order placement.  After this time, it is generally not possible to cancel as the order has been sent to the supplier for fulfillment.

If the order is canceled after the time frame and has been prepared for shipment, then cancellation requests will not be accepted. At that stage, your ordered item will be processed and shipped to you and you will need to return the item for a refund as per our store return policy.